Streaming internet tv help guide

Watch TV online is all the rage and everyone is doing it on their PC. This is great unless the internet tv streaming will not work on your pc. So heres some tips and answers to basic problems to have you watching tv on your pc.

Q No Stream showing at all?

To watch any stream you will need a media player. The 2 most used players are Windows Media Player. The second is Real Player. If you are using a Mac OS then you need to download the Flip4Mac Quicktime WMV Component. This is because Microsoft and Windows Media Player are no longer supported with Macs. However, dont worry guys, the Flip4Mac is 100 percent compatible.

Some Firewalls (used in Networks) make it impossible to receive streaming media. Ask your Network administrator for help.

Sometimes the connection is very slow and it can take a while before the channel starts playing, have a little patience.

Don’t forget that the live Internet television depends on the origin of the stream and not on the software that displays the TV images. Some stations are offline temporarily or with too many connections, not all stations have a 24 Hours schedule. If you are receiving error messages on certain station, try it later.

JIT Debugging needs to be enabled.
This is usually enabled by default but sometimes gets disabled by some programs to determine if you need to enable JIT Debugging follow these steps:
1. Open Internet Explorer.
2. Select from the menu Tools->Internet Options then select advanced tab.
3. Scroll to approximately half way down page.
4. Find Use JRE (some numbers) (requires restart) and check the checkbox on left.
4. Restart Computer.

Q What Browser Do I need?

All Internet Browsers should be ok including Internet Explorer 6.0 to 7.0, Opera 8.0 and higher, Apple’s Safari and Mozillas FireFox, including all platforms released and their versions. Just make sure you have the latest version of IE or Firefox installed. Also make sure you are not using a non graphical web browser. Some browsers will need certain plugins to view the streams so make sure that you accept any plugins requested by either FireFox or IE.

Q Why do the TV Streams keep freezing and how can I stop it?

This could be a buffering problem switching from one TV to another, we recommend to stop the first one by hitting the Pause button on your screen. You can also open the TV stream directly into your Player if you find that it doesn’t want to play directly from the site (just clic the “External” button). If you find that the link will still not play or is broken, do not hesitate to contact us; that is what we are here for.

Q I can see the TV Stream but I cannot hear it.

I know it sounds obvious but check that your speakers are turned on and connected and the volume is turned up. Check another pc program that has sound or music from it.

If this doesnt work, and you still cant hear anything then you need to check to see the sound drivers in your PC are set up correctly. You can do this by clicking on the speaker icon in your taskbar and see if the volume properties appear on your screen. If they dont then you will need to update your soundcard drivers.

If your using a Mac, go to your control panel and click on the System Preferences under the Apple Menu in the left corner of the screen. Check that all of the sliders are at their full capacity. You should also be hearing a short beep sound when moving them around.

If none of the above works make sure you have the latest media players installed

Q I can hear the TV Stream but I cannot see the picture.

Make sure your Media Player is up to date and is the latest version available. If not, then you upgrade your Media Player.

If none of these works, try a different internet television channel as it may be the streaming servers fault.

Q: Some stations are not as clear as others, is something wrong?

A: Just like a TV set, live Internet television depends on the origin and not on the software that displays the TV images. The video quality is dependent on the broadcaster’s own bandwidth; the higher the bandwidth, the better the video quality you will receive.

Q: Buffering – Channel keeps freezing and stopping and starting.

A: This is a buffering problem. The buffering can be attributed to your Modem connection, your ISP, or Internet traffic in general, and even the station broadcasting if its busy. The most likely culprits are Internet traffic and the station’s server being overloaded. If your doing other Internet intensive work may increase buffering as well. So shut everything else down.

Q: Error message “Interface not supported”.

A: Please download the latest version of microsoft media player

Q: Error message “Unspecified error” or “Could not obtain OLE control window handle”.

A: Please download the latest version of Real Player.

Hopefully this will sort out your streaming tv problems. Happy viewing

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