Technical problems for Netflix continue. After suffering through a terribly timed outage of their streaming video service on Christmas Eve, on Monday the technical issues resurfaced–but this time for their DVD mail-rental website. The site, which is used by subscribers to add DVDs to their queue to receive in the mail experienced technical issues that caused inaccessibility to some subscribers.
This was fixed and Netflix addressed that they were experiencing issues on the DVD rental site of their site, but reinforced that their video streaming service was fully functional. The news comes after the entire tech world was focused on the company over the holidays as it experienced an ill-timed outage when many were either watching the popular service with their families or trying to.
Netflix immediately took to their blog to explain the service outage, which has since been fixed, on Amazon’s web services that the company utilizes for its load balancing–a service that routes network traffic to ensure fast and efficient load times for every subscriber. Amazon did apologize for the incident, however did not site Netflix by name as once its customers.
“We know how critical our services are to our customers’ businesses, and we know this disruption came at an inopportune time for some of our customers,” the AWS team said. An inopportune time would be a deft understatement. Netflix did not provide technical details about the issue regarding their DVD rental site issues, however many users are still complaining that they still cannot add new titles to their mail-DVD queues.